Extending server support at HP, Dell and Oracle

In an enterprise environment, with fluctuating people, bosses and vendors I have several servers that are different age and of course different configuration. On a rainy day with a routine check I discover that the support for some servers:

  1. has expired
  2. almost expired (there are few weeks to expiration)
  3. haven’t expired (months to expiration)

Let’s assume in every case I want to extend the time period to 3 years instead of the expired/existing 1 year.

Dell’s reaction to these:

  1. Yeah, pay $200 fine, and buy the extension starting from the day the previous support has expired
  2. Yeah, buy the extension
  3. Step 2

Oracle’s reaction to these:

  1. Yeah, buy the extension starting from the day the previous support has expired
  2. Yeah, buy the extension
  3. Step 2

HP’s reaction to these:

  1. Our engineer will check the server for a hefty price, and if anything is faulty, you cannot extend the period
  2. Yeah, you can extend it. Buy an extension pack.
  3. Hell, no. Wait until you have less than 60 day to expiration, and then go to step 2.

Smart move, HP!

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